Shipping policy

We are committed to delivering your order safely, quickly, and reliably.

Order Processing

Orders are processed within [1–3 business days] after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are:

Local orders: [2–5 business days]
International orders: [10–15 business days]

Delivery times are estimates and may vary depending on the destination, customs procedures, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery address, order size, and shipping method selected.

Any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, when available.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us at [your email/contact information] with your order number so we can assist you.

We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer, customs delays, or circumstances beyond our control.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. If you need to change your address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been shipped.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged items. We will review the issue and assist you with the next steps.